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Zomato to trial Rs 3 lakh health insurance scheme for families of delivery workers

By on September 27, 2022 0

News update

  • ByStartup Story | September 28, 2022

Zomatoa food delivery and restaurant discovery company, is piloting a loyalty reward for the families of delivery workers who have worked for the company for two to three years: a Rs 3 lakh health plan.

In Ahmedabad, Hyderabad and New Delhi, the program is being tested. The company said that in the event of the death of a delivery partner, it would set aside 10,000,000 rupees as life insurance and an additional sum specifically for funeral expenses. Zomato’s statement comes amid news of multiple incidents of fatalities and accidents involving its delivery staff at work, even though life protection is already in place.

Narender Kumar, 28, was killed in a car accident on August 9 in New Delhi’s Badarpur district after delivering an order from Zomato, according to a report by Indian Express. A delivery man from Zomato was reportedly fatally murdered in June this year while doing his job.

According to a report by news source The Morning Context, other stabbings and car crashes involving Swiggy and Zomato delivery workers have also occurred, and the families have had to navigate a difficult claims process.

According to Zomato, users can access all information about the delivery partner’s app benefits in the language of their choice. Delivery staff at food and grocery delivery platforms have recently come out in opposition to low pay, diminished incentives and safety concerns.


According to Zomato, it covers lost wages up to Rs 50,000 for any injuries resulting in temporary incapacity and offers daily lost wages of Rs 525. According to the company, “It is our effort to ensure that partners of delivery prioritize their health and are able to meet their household obligations as they recover before returning to their jobs.

The company added that all delivery staff are covered by medical insurance totaling Rs 1 lakh. Zomato said it paid out Rs 15.94 crore to 9,210 employees under this cover in FY22. Additionally, according to Zomato, it helps the Outpatient Department (OPD) for Rs 5,000. According to the company, it paid claims of Rs 2.3 crore in FY22 for OPD support to delivery workers and their families.

Delivery workers from Swiggy and Zomato were included in a recent survey on the situation of construction workers, which revealed that these people were earning less money each year and struggling to save money. Just over 47% of survey participants admitted to not having insurance.

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